How to track SLA performance using Business Central?
In today’s competitive business environment, meeting and exceeding service level agreements (SLAs) is crucial to maintaining customer satisfaction and operational efficiency. Microsoft Dynamics 365 Business Central provides robust features to help businesses monitor , analyze, and optimize SLA performance effectively. This blog post explores how to track SLA performance using Business Central and offers insights on leveraging its tools for better service delivery. Image _ What is SLA Performance Tracking? SLA performance tracking involves monitoring the compliance and efficiency of service delivery based on predefined agreements between a service provider and a customer. These agreements often include metrics such as response time, resolution time, and service quality. Effective tracking of SLAs ensures that businesses can: Maintain customer satisfaction Meet contractual obligations ...